Privacy Policy

When you use Bloom AI, we collect information necessary to provide and improve our services. This includes:

• Account Information: Name, email address, and payment details when you create an account.
• API Usage Data: Chat messages submitted through our API for analysis, including player identifiers and game identifiers.
• Analytics Data: Aggregated sentiment scores, moderation statistics, and usage metrics associated with your games.
• Technical Data: IP addresses, browser type, device information, and log data collected automatically when you visit our website or dashboard.

We use the information we collect to:

• Provide, maintain, and improve our AI moderation and sentiment analysis services.
• Process chat messages through our sentiment engine and return analysis results.
• Generate aggregated analytics and leaderboard data for your dashboard.
• Send transactional communications, including billing and security alerts.
• Detect and prevent fraud, abuse, or violations of our terms.
• Improve our machine learning models using anonymized and aggregated data.

We retain your account information for as long as your account is active or as needed to provide services. Chat messages submitted through the API are processed in real time and are not stored beyond 30 days unless required for moderation review.

Aggregated and anonymized analytics data may be retained indefinitely to improve our services. You may request deletion of your data at any time by contacting us.

We may share limited data with trusted third-party service providers who assist in operating our platform, including:

• Cloud infrastructure providers for hosting and data storage.
• Payment processors for billing and subscription management.
• Analytics providers to understand platform usage patterns.
• AI model providers for natural language processing capabilities.

We do not sell your personal information or chat data to third parties.

We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest, regular security audits, and access controls. API keys are hashed and stored securely.

While we strive to protect your information, no method of electronic storage or transmission is 100% secure. We encourage you to keep your API keys confidential and rotate them regularly.

Depending on your jurisdiction, you may have the right to:

• Access and receive a copy of the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data.
• Object to or restrict certain processing of your data.
• Data portability — receive your data in a structured, machine-readable format.
• Withdraw consent at any time where processing is based on consent.

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:

Email: privacy@bloomai.gg

We will respond to your request within 30 days.